Loading vAutomate…
Loading vAutomate…
Total volume
1,450 cases/month
Avg processing time
42 mins/case
Time variance
68%
Time per case
Sarah J. (Top Performer) — 15 mins/case
Read inbound Jira ticket (extract Deal ID)
Jira
Open Salesforce — look up account history
Salesforce
Open Metabase — check historical discount margins
Metabase
Open Excel — run margin macro
Excel
Send Slack to Legal — request approval
Slack
60% of team — 42 mins/case
Read inbound Jira ticket
Jira
Download ticket to local PDF for offline reference
FrictionJira
Open Salesforce — partial account lookup
Salesforce
Type pricing inputs into legacy margin calculator
FrictionLegacy desktop
Open Metabase — export CSV for calculator
FrictionMetabase
Open Excel — run margin macro on stale export
FrictionExcel
Email Legal instead of Slack workflow
FrictionWait for Legal reply and chase thread
FrictionFile ad-hoc pricing memo to shared folder
Shared drive