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Command Center
Process Intelligence
Agent Studio
Fleet2

Team

Sarah J.
David L.
Alex K.

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HomeProcess IntelligenceEmployee Onboarding Workflow

Employee Onboarding Workflow

Total volume

140 cases/month

Avg processing time

26 mins/case

Time variance

54%

Time per case

Golden path12 min

Shadow process26 min

Golden path

Variant 1 — optimized flow

David L. (Deal Desk Mgr) — 12 mins/case

1
→ 3 min
Create employee record and role template
HRIS
3 min
2
→ 7 min
Open hardware + software tickets from template
ITSM
4 min
3
→ 10 min
Provision SSO groups and app licenses
IdP
3 min
4
→ 12 min
Notify hiring manager — day-one checklist
Slack
2 min

Shadow process

Variant 2 — observed majority path

70% of team — 26 mins/case

4 friction points

1
→ 5 min
Email IT with ad-hoc laptop request
Friction
Email
5 min
2
→ 13 min
Track tasks in personal spreadsheet
Friction
Excel
8 min
3
→ 19 min
Ping channels for access approvals
Friction
Slack
6 min
4
→ 26 min
Reschedule orientation when access slips
Friction
Calendar
7 min