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Command Center
Process Intelligence
Agent Studio
Fleet2

Team

Sarah J.
David L.
Alex K.

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HomeProcess IntelligenceMonthly Finance Reconciliation

Monthly Finance Reconciliation

Total volume

210 cases/month

Avg processing time

55 mins/case

Time variance

60%

Time per case

Golden path22 min

Shadow process55 min

Golden path

Variant 1 — optimized flow

Alex K. (Finance) — 22 mins/case

1
→ 5 min
Pull closed-period balances
ERP
5 min
2
→ 11 min
Export bank activity CSV
Bank portal
6 min
3
→ 19 min
VLOOKUP match and flag exceptions
Excel
8 min
4
→ 22 min
Post reconciling entries
ERP
3 min

Shadow process

Variant 2 — observed majority path

55% of team — 55 mins/case

4 friction points

1
→ 4 min
Export trial balance
ERP
4 min
2
→ 11 min
Export CSV with wrong date range
Friction
Bank portal
7 min
3
→ 23 min
Rebuild pivot after column order changes
Friction
Excel
12 min
4
→ 33 min
Email managers for unexplained variances
Friction
Email
10 min
5
→ 39 min
Save multiple workbook versions
Friction
Shared drive
6 min